30bet Privacy Policy — How Your Information Is Protected

Last updated: January 2026

This privacy policy describes our commitment and methods regarding the collection, storage, processing, and protection of personal information of 30bet platform users. By using the 30bet website or services, you are considered to have accepted the terms of this policy.

1

Introduction & Scope

30bet is a safe and reliable online betting platform for players in Bangladesh. We believe that protecting each user's privacy is our fundamental responsibility. This policy explains what information we collect, why we collect it, how we use it, and under what circumstances we share it with third parties.

This policy applies to the 30bet.mom website and all related digital services. If you are under 18 years of age (or below the applicable minimum age), do not use our services. 30bet is for users aged 21 and above only.

Who does this policy apply to?

Anyone visiting the 30bet.mom website
Registered members and active account holders
Individuals participating in betting or gaming activities through our services
Individuals who contact us through support channels

2

What Information We Collect

We collect various types of information to operate the 30bet platform. This information helps us improve the quality of our services, ensure the security of your account, and comply with applicable regulations.

Personal Identification Information

Full name and date of birth
Email address
Mobile number (bKash, Nagad, Rocket, or Upay number)
National ID card or passport number (where verification is required)
Address details

Account & Transaction Information

Account username and password (encrypted)
Deposit and withdrawal history
Betting and gaming activity records
Bonus and promotion usage details
Balance and transaction timeline

Technical & Browsing Information

IP address and device type
Browser type and version
Operating system information
Site visit times and page history
Cookie and session data

Communication-Related Information

Live chat conversation records
Email correspondence transcripts
Complaint and request details
Responsible gaming related requests

3

Methods of Data Collection

We collect information both directly and through automated means. We always maintain transparency in how your information is collected.

Direct Collection

You provide information directly when you register on 30bet, log in to your account, use bKash, Nagad, Rocket, or Upay for deposits or withdrawals, or contact our support team. All information submitted through the registration form is part of direct collection.

Automated Collection

When you browse our website, technical information is automatically collected via cookies and similar technologies. This information is used to improve site performance and analyze user experience.

Through Third Parties

We may also receive limited information from authorized third parties such as payment gateway or identity verification service providers, but only for the purpose of securing your account and preventing fraud.

4

Purpose of Data Use

30bet uses your information only for specific and legitimate purposes. We never use your information for unnecessary purposes without your consent.

Service Operation & Improvement

Account creation and management
Processing betting and gaming transactions
Completing deposits and withdrawals
Distributing bonuses and rewards
Improving site performance

Security & Protection

Verifying account authenticity
Detecting fraud and misuse
Anti-money laundering
Preventing unauthorized access
Ensuring secure transactions

Customer Service

Providing 24/7 live chat support
Resolving complaints via email
Resolving account-related issues
Responsible gaming support

Communication & Marketing

Sending important account notifications
Informing you about promotions and offers (with your consent)
Notifying you of changes to policies and terms

5

Cookie Policy

30bet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for the website's core functionality — such as maintaining login sessions, security verification, and remembering your preferences. Disabling these cookies may cause core site features to stop working properly.

Analytical Cookies

These cookies help us understand how users interact with the site. The collected data is analyzed in aggregate and cannot be used to identify individuals. This information is used to improve the site experience.

Cookie Controls

You can manage cookies through your browser settings. However, please note that fully disabling cookies may cause some 30bet features to stop working properly.

6

Data Sharing & Disclosure

30bet does not sell, rent, or share your personal information with unauthorized third parties. We may only disclose information in the limited circumstances described below.

Service Provider Partners

We may share necessary information with service providers such as payment processors (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners are contractually required to follow our guidelines and comply with data protection standards.

Legal Requirements

We may disclose information in compliance with applicable law in response to court orders, regulatory authority directives, or other legal obligations. We fulfill our legal responsibilities in such disclosures.

Security & Fraud Prevention

Sharing information with relevant authorities may be necessary to prevent money laundering, fraud, or other illegal activities. This is part of ensuring the overall security of the platform.

7

Data Protection Measures

30bet has implemented industry-standard technical and organizational measures to protect your information. Our security framework is continuously reviewed and improved.

SSL Encryption

All data transmission between the website and users is encrypted via SSL/TLS protocols.

Secure Servers

Your information is stored in secure data centers and protected from unauthorized access.

Access Controls

Strict access controls ensure that only authorized personnel can access your information.

In Case of a Security Incident

In the event of a security incident or data breach, 30bet will act promptly and notify affected users in a timely manner in accordance with applicable laws and regulations. Our incident response team is active at all times.

8

Data Retention Period

30bet retains your information only for as long as necessary. Legal obligations, transaction history, and account status are considered when determining the retention period.

Active Account Data

We retain all your account information for as long as your account remains active. This information is necessary to provide you with uninterrupted service and to maintain your transaction history.

Period After Account Closure

Even after an account is closed or deactivated, we are required to retain certain information for a specified period to meet legal and regulatory requirements. Financial transaction records and identity verification information are generally retained for a longer period.

Deletion of Unnecessary Data

After the designated retention period has ended, 30bet securely and permanently deletes or anonymizes your information. This process is managed through regular reviews.

9

Your Rights

As a 30bet user, you have several important rights over your own information. We are committed to helping you exercise these rights.

Right to Access

You can request to know what information we hold about you. We will provide you with a copy of your information within a reasonable time.

Right to Correction

If any of your information is incorrect, you can request a correction. Ensuring accurate information is important for both of us.

Right to Deletion

Where it does not conflict with legal obligations, you can request deletion of certain information. We will evaluate each request appropriately.

Right to Object to Processing

You can object to the processing of your information for specific purposes such as marketing communications. We will take prompt action upon receiving your request.

To exercise any of your data rights, email us at [email protected] or contact us through the site's live chat.

10

Third-Party Services

30bet's services are connected to specific third-party technologies for payment processing. Payment services such as bKash, Nagad, Rocket, and Upay are governed by their own privacy policies.

Payment Provider Responsibilities

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, your payment information is processed through the respective provider. This information is protected by their own policies. 30bet never stores your full payment PIN or password.

Gaming Technology Providers

Gaming software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, and Microgaming may access certain technical information to operate their games. These providers maintain their own standards to ensure fairness and impartiality in their games.

11

Policy Changes

30bet may update this privacy policy from time to time. If there are any significant changes to the policy, we will send a notification to your registered email and update the "Last Updated" date at the top of the page.

Change Notification

For significant changes, we will notify you before they take effect. Continued use of the platform after an update will be considered as your acceptance of the revised policy.

Archived Versions

Previous versions of the policy are kept in our records. If you need to view a previous version, please contact us at [email protected].

12

Protection of Minors

30bet is for people aged 21 and above only. We do not knowingly collect any personal information from minors.

We believe that keeping minors away from online gaming is a social responsibility. Age verification is ensured during the registration process. If we become aware that a minor is using our platform, their account will be immediately closed and any collected data will be deleted.

A Request to Parents

If your child has accidentally registered on 30bet, please inform us immediately at [email protected] or through live chat. We will take the necessary steps promptly.

30bet's Privacy Policy